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Home | Trading Terms

Trading Terms
Ordering From Hooked on Models:

Browse through our catalogue and click on any items that you wish to buy and put them into the shopping basket. When you have made your selection, click on “checkout” You will then be asked to provide details so that we can process the order.


Delivery schedule:

We try to process all orders, where possible, within 24 hours. Whilst most items will be despatched within one working day, please allow 3-5 days for delivery within the UK. 5-7 days for Europe and 7-14 days Rest of World.

Payment:

We accept payment by Cheques, Cash (sent by registered mail)We also accept PayPal - safe online payments that allow you to pay with your credit or debit card. Buyers from outside the UK please note: WE DO NOT ACCEPT CHEQUES OR MONEY ORDERS IN ANY OTHER CURRENCY OTHER THAN GB POUNDS STERLING £’s

Packaging:

At Hooked on Models, we want you to receive your purchase in the same great condition it left us. We use only good quality, new materials for packaging and take great care to insure that happens. We too buy online and can assure you NO ONE takes better care of your purchases. In the unlikely event that an item should arrive damaged due to our negligence, simply return the item and a replacement will be sent (if available) or a credit will be made within one working day, free of any charge.

Deliveries to UK mainland (inc. Northern Ireland)

For UK mainland deliveries, postage is included for all items. Items mailed within the UK will normally be sent within one working day of receiving your cleared payment. If a buyer requires enhanced insurance, Special Delivery or an expedited service please email sales@hookedonmodels.co.uk or use the 'contact us' option for a quote BEFORE placing your order. Hooked on Models reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate.

Overseas & non-mainland UK:

For overseas and non-mainland UK deliveries, postage will be charged at cost PLUS a small fee for packaging and handling. Please email us at for a quote. Items mailed outside the UK will normally be sent by Airmail and insured for £39.00. If a buyer requires enhanced insurance or an expedited service please email sales@hookedonmodels.co.uk or use the 'contact us' option for a quote BEFORE placing your order. Hooked on Models reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate. Enhanced insurance up to a value of £200.00 starts at just £1.70 extra and is highly recommended.

Returns:

In the event that faulty or broken goods are received, notification should be emailed to sales@hookedonmodels.co.uk within 24 hours of receipt. Please notify me if the goods are broken or faulty. I will then contact you as soon as possible with instructions on how to return the goods.


Goods returned for any other reason (eg wrong goods ordered or not liked by the customer) must be returned in new and unused condition. In order to return goods you must email me within 14 working days from receipt of the goods. Goods returned by this method shall not have their Postage refunded. All Prices include postage & Packing and a refund minus our postage & Packaging costs will be made.

Items lost or damaged in the post that have been packed correctly are usually insured, we will fill out any necessary claims forms at the post office on your behalf and liaise with the correct Postal service to achieve a satisfactory outcome on your behalf. In the event that this becomes necessary please be aware a refund will be made as soon as we have clearance from the Royal mail/Parcel force, this can take several weeks but we will endeavour to keep you informed of all developments as appropriate.

If you decide to cancel a pre-order which has been paid for in advance then a £2.50 handling fee will be taken from your credit to cover administration costs.

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